Grievance Redressal
Grievance Redressal
Version 1.0 ยท Effective 2026-10-10
If you have a complaint about a listing, a user, content, your data, a payment, or an action we took on your account, please write to our Grievance Officer. This page is published as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer: Company: , Email: Phone:
How we handle complaints
- Send your complaint with your registered email or mobile number, the link to the listing or content, and a clear description.
- We acknowledge it within 24 hours and aim to resolve it within 15 days, or sooner as the law requires.
- Complaints about content that shows nudity, sexual acts or impersonation (including morphed images) of a person are acted on within 24 hours of receiving a complaint from that person or on their behalf.
- We inform you of the outcome. If you do not agree, you can reply with reasons and we will review it again.
Takedown requests
Court orders and notices from authorised government agencies can be sent to the same address. Please quote the order and the exact URLs.
Report on the Platform
Use the "Report" option on a listing or message for fast action.