Communication Policy (emails, notifications, WhatsApp)
Communication Policy (emails, notifications, WhatsApp)
Version 1.0 · Effective 2026-10-10
By opening an A2Z account you agree that A2Z may contact you as described here. You stay in control and can change this at any time.
1. Service messages (cannot be switched off while you have an account)
OTP and login codes, security alerts, listing approved/rejected/expiring, new chat message alerts, payment and invoice messages, legal and policy updates, and replies to your requests. Chat-message and listing alerts can be turned off in Account → Notifications; legal, security, payment and OTP messages cannot.
2. Promotional and engagement messages (ON by default; you can switch OFF any time)
When you open an account we will, by email and in-app/website notifications, send: reminders about listings you viewed, similar and recommended listings, follow-ups about membership and packages, offers and new features. We follow these limits:
- No promotional message between 9 pm and 8 am (IST).
- At most 3 promotional messages per week on one channel (this limit can be changed by A2Z).
- Every promotional email has an unsubscribe link that works in one click, and a "List-Unsubscribe" header for your email app. You can also switch it off in Account → Notifications on the website and in the app.
- Unsubscribing stops promotional messages only; service messages continue.
3. WhatsApp (opt-in only)
We send WhatsApp messages (listing expiry, membership, offers) only if you separately tick the WhatsApp option and give your mobile number. The box is never pre-ticked. You can opt out any time in Account → Notifications or by replying STOP. Messages follow WhatsApp's business policy and use approved templates.
4. App push notifications
If you allow notifications on your phone, we send alerts such as new chat messages and listing status, and (if promotional messages are on) offers and reminders. You can turn push notifications off in the app settings or in your phone settings.
5. SMS and calls
Not used for promotion at present. If we start, we will follow TRAI rules and Do Not Disturb preferences.
6. Messages from other users
When you start a chat or enquire about a listing, the other user receives your message and, in some cases, your name and contact details that you choose to share. A2Z is not responsible for how other users use your information once you have shared it.
7. Contact
· Grievance Officer: